Thailand’s aviation regulator has summoned Thai AirAsia to explain an incident where 23 passengers were left behind during boarding for a domestic flight, leading to the aircraft returning to the gate and a 36-minute delay.
The Civil Aviation Authority of Thailand (CAAT) confirmed it is investigating the matter involving flight FD3116 from Don Mueang to Hat Yai on January 17, 2026. Passengers were left during the transfer from the terminal to the aircraft, which caused the departure to be delayed.
Regulator Seeks Clarification
CAAT has called on the airline to provide details about the incident. The focus is on coordination and communication between ground staff, as well as the procedures used to confirm all passengers are on board before the flight leaves. The regulator will review whether the handling met required safety and passenger service standards.
Airline Explains the Mix-up
Thai AirAsia stated that flight FD3116 was scheduled to depart Don Mueang (DMK) at 7.10am and arrive in Hat Yai (HDY) at 8.45am, with 136 passengers on board. A coordination and communication error among staff occurred before departure, resulting in some passengers not being accounted for properly.
To make sure everyone travelled as planned, the captain decided to return and board the remaining passengers. This action led to a delay of about 36 minutes.
Apology and Corrective Steps
The airline apologised for the inconvenience caused to passengers. It has started an internal investigation into the staff involved and applied measures according to company rules. Thai AirAsia also said it will strengthen supervision to avoid similar incidents in the future.
The flight eventually departed and landed safely in Hat Yai.
